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About choice
Is [choose] the real thing
Of course you can trust us!
"choose" is your trusted smartphone case expert.
Company Introduction
Choose was founded in 2023 and is a store that specializes in selling smartphone cases. We are committed to providing high-quality, diverse and unique smartphone cases to customers around the world. As an online store with a wealth of experience, we value a deep understanding of and ability to meet the needs of our customers.
Our Commitment
1. Quality and safety assurance
- All products undergo strict quality control
- Compliant with international safety standards
- Only source from trusted suppliers
2.Customer-first service
- A knowledgeable team with industry expertise
- We are committed to providing an exceptional shopping experience
- We are committed to helping you find the product that's right for you
3.Competitive price
- Strategic supplier partnerships to reduce costs
- Affordable prices without compromising on quality
inquiry
If you have any questions, please contact our customer support.
📧email:alairabuanista@gmail.com
📧LINE: creativekobo13
About Security
Is it safe to order online
Yes. When you order through our online store (or any other method), we take the information you provide to us in a secure manner.
The server that hosts our store encrypts the transmission of all credit card and other personal customer information using the Internet standard Secure Sockets Layer (SSL) protocol.
Is it safe to use a credit card on your website
To ensure a secure payment process, our website uses a credit card processor that provides a reliable and secure internet payment gateway and encrypts all data with AES-256.
payment
What payment methods do you accept Do you accept convenience store payments
Our payments are officially supported by Shopify Payment and we accept Shop Pay, Apple Pay, Google Pay and multiple credit cards.
Convenience store payments accepted
Shipping
When will my order be shipped
To ship your order,2 business daysPlease allow us time for processing and production. We will send you a tracking number either together with your order or to your registered email address (please ensure the email address you provide is in working order so that we can contact you efficiently) or to your LINE account (we recommend this).
For general product delivery1–2 weeks, Artist Series and Private Custom Made Series2–3 weeksIt may take some time. Also, due to the rarity of the material and the complexity of the manufacturing process, the natural shell/mother of pearl series may be out of stock. However, please rest assured. In that case, we will contact you promptly and provide compensation or change your order based on the results of the consultation.
In most cases, the productFree ShippingHowever, in some countries and regions, normal logistics cannot be used for delivery,Additional shipping chargesWe may ask you to provide some information.
How can I track my orders
The tracking number will be provided in the shipping confirmation email. Use this number tohttps://trackings.post.japanpost.jp/services/srv/search/input You can track your order.
What is the entire logistics process
- From warehouse to distribution center
- Code scanning and sorting by distribution center staff
- Customs Clearance
- Transfer to the airport and wait for air transport
- Air transport to your country
- Customs Clearance
- Your local shipping company will deliver it to you (e.g. Sagawa Express in Japan).
This entire process takes 10-20 days.
How can I confirm that my order has been successfully submitted
You will receive a confirmation email containing your order number and purchase details.
Returns
I would like to change the item I ordered, what should I do
After orderingWithin 24 hoursAnd you can change your order before you receive the tracking number. Once you receive the tracking number, it means your package has been shipped. If you want to make a change,alairabuanista@gmail.comPlease contact us.
How should I return the product
At our company30 DaysWe have a return policy of 100% money back, which means you can request a return within 30 days after receiving the item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags still attached and in the original packaging. You must also have a receipt or proof of purchase.
To start a return,alairabuanista@gmail.comIf your return is accepted, you will receive a return address and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.